Shipping Policy
Shipping & Dispatch Policy
We are committed to delivering your Temps Watches order safely, securely and within the expected delivery timeline.
At Temps Watches, we understand that receiving your order safely and on time is an important part of your shopping experience. This Shipping & Dispatch Policy explains how we process, dispatch and deliver orders placed through our website.
01. Order Processing
Once an order is successfully placed and the payment has been confirmed, our team begins processing the order.
- Orders are generally processed within 1–3 business days.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Orders may require additional verification before dispatch.
- Processing time may vary during sale periods, promotional events or periods of unusually high order volume.
02. Dispatch Policy
After the order has been successfully processed and verified, it will be packed and handed over to our designated logistics or courier partner.
Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking information.
Dispatch timelines may be affected by product availability, payment verification, incorrect or incomplete address information, public holidays, courier availability or other circumstances beyond our reasonable control.
03. Estimated Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier network.
Delivery to remote locations, rural areas or locations with limited courier connectivity may require additional time.
Order Placed
Your order and payment are successfully received.
Order Dispatched
Your product is packed securely and handed to the courier.
Delivered
The courier delivers your order to the provided address.
04. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Promotional offers may include free shipping or special delivery benefits. Any such offer will be subject to the terms mentioned with the respective promotion.
05. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided while placing the order.
Tracking updates are provided by the applicable courier partner. There may occasionally be a delay between dispatch and the first tracking update appearing in the courier system.
06. Delivery Address
Customers are responsible for providing accurate and complete delivery information while placing an order.
- Full name of the recipient.
- Complete delivery address.
- Correct PIN code.
- Valid mobile number.
- Any important landmark or delivery instructions, where required.
Temps Watches will not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
07. Delivery Attempts & Failed Delivery
Our courier partners may make multiple delivery attempts depending on their operational policies.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable or the customer refuses the shipment, the package may be returned to the sender.
If an order is returned to us because of an incorrect address, repeated delivery failure or customer refusal, additional shipping or re-dispatch charges may apply before the order can be sent again.
08. Damaged or Tampered Package
Customers are advised to carefully check the package at the time of delivery.
If the package appears visibly damaged, opened or tampered with, please take photographs of the package and contact our customer care team as soon as possible.
Please retain the original packaging and all materials until the issue has been reviewed and resolved.
09. Shipping Delays
While we make every reasonable effort to dispatch and deliver orders within the estimated timelines, delivery dates are not guaranteed.
Delays may occur because of adverse weather, public holidays, courier disruptions, transportation issues, high order volumes, strikes, natural events, government restrictions or other circumstances beyond our reasonable control.
10. Shipping Locations
Orders are delivered to serviceable locations supported by our logistics partners.
Availability of delivery may vary depending on the PIN code and courier serviceability. If a particular location is not serviceable, our team may contact the customer regarding the available options.
Need Help With Your Shipment?
For questions regarding order processing, dispatch, tracking or delivery, please contact the Temps Watches customer care team.