Refund & Cancellation Policy
Cancellation, Return & Refund Policy
Your satisfaction matters to us. Please read our policy carefully to understand the cancellation, return, replacement and refund process for your purchase.
At Temps Watches, we aim to provide our customers with genuine products, secure packaging and a smooth shopping experience. If you face any issue with your order, our customer support team is available to assist you in accordance with the terms mentioned below.
01. Order Cancellation Policy
Customers may request cancellation of an order before the order has been dispatched. Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.
Cancellation by Customer
- Cancellation requests should be made as soon as possible after placing the order.
- Orders that have not yet been dispatched may generally be cancelled.
- Once an order has been dispatched, cancellation may not be accepted.
- If a cancellation is approved after payment has been received, the eligible amount will be refunded according to our refund process.
Cancellation by Temps Watches
Temps Watches reserves the right to cancel an order in exceptional circumstances, including product unavailability, pricing or inventory errors, payment issues, suspected fraudulent activity, incorrect shipping information or circumstances beyond our reasonable control.
02. Return Policy
We accept returns for eligible products when the item received is damaged, defective, incorrect or materially different from the product ordered, subject to verification and approval.
Eligible Return Conditions
- Product received is damaged during transit.
- Incorrect product or model has been delivered.
- Product has a manufacturing defect.
- Product is missing essential parts or accessories that were included with the order.
- The product received is materially different from the product ordered.
The return request should be raised within 7 days from the date of delivery. Requests received after the applicable return period may not be accepted.
03. Damaged or Incorrect Product
If your package arrives damaged, opened, tampered with or contains an incorrect product, please contact our customer care team as soon as possible.
For Faster Assistance
- Take clear photographs of the outer packaging.
- Take photographs of the product and any visible damage.
- Keep the original packaging, invoice, warranty card and accessories safely.
- Provide your order number and registered contact details.
Our team may request photographs, videos or other information to verify the issue before approving a return, replacement or refund.
04. Return Process
Once a return request has been received, our team will review the information and determine whether the order qualifies under this policy.
Raise Request
Contact our customer care team with your order details and reason for return.
Verification
Our team reviews the request and may ask for images or videos of the product.
Resolution
After approval, we will arrange the applicable replacement, return or refund.
05. Product Condition for Returns
To be eligible for a return, the product should be returned in the condition in which it was delivered.
- Product should be unused and in its original condition, wherever applicable.
- Original box and packaging should be retained.
- Warranty cards, manuals, tags and accessories should be included where applicable.
- The product should not have been intentionally damaged or modified.
- Products returned without the required accessories or packaging may be subject to further verification.
06. Non-Returnable Situations
A return or replacement request may not be accepted in the following situations:
- Return request is raised after the applicable return period.
- Product has been used, altered, damaged or modified by the customer.
- Damage has occurred due to misuse, accident or improper handling.
- Product is returned without essential accessories or original packaging where required.
- The issue is caused by normal wear and tear.
- The product is returned without sufficient information required for verification.
07. Refund Policy
Refunds will be processed only after the cancellation or return request has been reviewed and approved by Temps Watches.
Refund Method
Wherever possible, refunds will be made through the original payment method used for the order. The actual time taken for the refund to appear in the customer's account may vary depending on the payment provider, bank or financial institution.
Refund Amount
The eligible refund amount will be determined after reviewing the order, payment and return circumstances. Applicable shipping, handling or other charges may be treated separately where permitted under the applicable terms of the order.
08. Replacement Policy
Where an item is found to be defective, damaged or incorrectly delivered, Temps Watches may offer a replacement subject to product availability and verification.
If the same product is unavailable, an alternative resolution, including a refund where applicable, may be offered.
09. Return Shipping
For approved returns involving damaged, defective or incorrect products, Temps Watches may arrange or assist with the return shipment according to the circumstances of the case.
If a customer requests a return for reasons other than a product defect, damage or incorrect delivery, return shipping charges may be applicable, subject to the terms communicated at the time of approval.
10. Inspection & Approval
All return and refund requests are subject to verification. Receiving a returned package does not automatically mean that a refund or replacement has been approved.
Our team may inspect the returned product to confirm the reported issue and ensure that the product, accessories and packaging meet the applicable return requirements.
Need Help With Your Order?
Our customer care team is here to assist you with cancellation, return, replacement and refund-related queries.